Shipping policy

We ship within Australia only.

All purchases will be packed within 3 business days of your order, faster if we can. For orders placed with Australia Post Standard Postage you should expect your items to arrive within 3-5 working days. Orders placed with Australia Post Express Post you can expect your items to arrive in 1-2 business days. Please note delivery to regional and remote areas may take longer.


Returns

We want you to love your purchase from Aucuba Coffee Roasters, so we have a 14 day returns policy. If you are unsatisfied with any purchase you have made from the site for any reason, please contact us for a replacement of your product within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items you're not happy with, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to: Aucuba Coffee Roasters, 108 Bank Street, South Melbourne 3205 VIC. 

Please note:

  • Original shipping charges are nonrefundable.
  • All return shipping charges must be prepaid.
  • Items purchased online can be exchanged in-store.

If the items you purchased are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund or an exchange.


Got a question?

We'd love to hear from you, please get in touch here.